FAQ

How can we
help you?

Get in contact

What are you
looking for?

Do you have a question about your order, installation, payment options…? Unsure which Aquamarket product you require? Below are some of our most frequently asked questions. Don’t hesitate to contact our Customer Service Team if you can’t find the answer to your question.

Payments and Billing

When can I get free shipping at Aquamarket?

Can I pay in cash at Aquamarket?

There is a mistake on my bill, what now?

Do the prices include VAT?

Can I have an invoice?

How can I pay on the Aquamarket webshop?

Is it possible to pay monthly?

Orders and Deliveries

I want to order a product but it’s not in stock?

Can I come by the office and pickup my order?

Is there any warranty on the product items?

My order arrived and was broken or defect? What now?

Can my order be delivered outside Switzerland?

Can I return my order?

Where is my order?

Can I make changes to an order that is already been placed?

Installation

Where can I find the manual to install the product?

Can Aquamarket do the product installation for me?

Contact and Opening Hours

How can I stay up to date with new deals, products and discounts?

How can we contact Aquamarket?

What are the opening hours of the customer service?

Returns

Can I return my order?

Aquamarket

What is Aquamarket?

Security and Privacy

Do you keep our personal details private?