Refund policy

Right to return

You are entitled to return the merchandise delivered within a period of fourteen (14) calendar days (from the date of confirmation of delivery or receipt). The delivery time frame is met if the merchandise is sent to the post office or to another shipping company for return up to the last day (with evidence of the date of sending being the postmark). 

The merchandise and all of its accessories must be packed in their original packaging and must be returned fully with the delivery note and the address label. 

Items which we have ordered specially for you from our suppliers are excluded from the right to return.

The costs of the returns (including exportation tariff) are payable by you, provided that the merchandise delivered corresponds to that ordered. If the merchandise is not sent back correctly, we will invoice you for the loss of value caused.

If the merchandise is sent back correctly, we will reimburse you for the total price paid, after checking the merchandise, by means of a credit. You are always reimbursed on the payment method used for the purchase. For any possible reimbursements from invoiced purchases, we will reimburse the amount to you on the corresponding account.